/* KIWL live chat widget */
#kiwl-live-chat {
  --kiwl-chat-primary: #c8161d;
  --kiwl-chat-primary-dark: #a01218;
  --kiwl-chat-bg: #f5f6f8;
  --kiwl-chat-panel: #fff;
  --kiwl-chat-text: #333;
  --kiwl-chat-muted: #888;
  --kiwl-chat-shadow: 0 8px 32px rgba(0, 0, 0, 0.18);
  position: fixed;
  right: 20px;
  bottom: 20px;
  left: auto;
  z-index: 999999;
  font-family: "Montserrat-Regular", Arial, sans-serif;
  font-size: 14px;
  line-height: 1.5;
}

#kiwl-live-chat.is-rtl {
  right: auto;
  left: 20px;
  direction: rtl;
}

.kiwl-chat-toggle {
  width: 58px;
  height: 58px;
  border: none;
  border-radius: 50%;
  background: linear-gradient(135deg, var(--kiwl-chat-primary), var(--kiwl-chat-primary-dark));
  color: #fff;
  cursor: pointer;
  box-shadow: var(--kiwl-chat-shadow);
  display: flex;
  align-items: center;
  justify-content: center;
  transition: transform 0.2s ease, box-shadow 0.2s ease;
  position: relative;
}

.kiwl-chat-toggle:hover {
  transform: scale(1.06);
}

.kiwl-chat-toggle svg {
  width: 28px;
  height: 28px;
  fill: currentColor;
}

.kiwl-chat-toggle .kiwl-chat-close-icon {
  display: none;
}

#kiwl-live-chat.is-open .kiwl-chat-toggle .kiwl-chat-open-icon {
  display: none;
}

#kiwl-live-chat.is-open .kiwl-chat-toggle .kiwl-chat-close-icon {
  display: block;
}

.kiwl-chat-badge {
  position: absolute;
  top: 2px;
  right: 2px;
  width: 12px;
  height: 12px;
  background: #25d366;
  border: 2px solid #fff;
  border-radius: 50%;
  animation: kiwl-chat-pulse 2s infinite;
}

#kiwl-live-chat.is-open .kiwl-chat-badge,
#kiwl-live-chat.has-interacted .kiwl-chat-badge {
  display: none;
}

@keyframes kiwl-chat-pulse {
  0%, 100% { transform: scale(1); opacity: 1; }
  50% { transform: scale(1.15); opacity: 0.85; }
}

.kiwl-chat-panel {
  position: absolute;
  right: 0;
  left: auto;
  bottom: 72px;
  width: 360px;
  max-width: calc(100vw - 40px);
  max-height: 520px;
  background: var(--kiwl-chat-panel);
  border-radius: 16px;
  box-shadow: var(--kiwl-chat-shadow);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  opacity: 0;
  visibility: hidden;
  transform: translateY(16px) scale(0.96);
  transform-origin: right bottom;
  transition: opacity 0.25s ease, transform 0.25s ease, visibility 0.25s;
}

#kiwl-live-chat.is-rtl .kiwl-chat-panel {
  right: auto;
  left: 0;
  transform-origin: left bottom;
}

#kiwl-live-chat.is-open .kiwl-chat-panel {
  opacity: 1;
  visibility: visible;
  transform: translateY(0) scale(1);
}

.kiwl-chat-header {
  background: linear-gradient(135deg, var(--kiwl-chat-primary), var(--kiwl-chat-primary-dark));
  color: #fff;
  padding: 16px 18px;
  display: flex;
  align-items: center;
  gap: 12px;
  flex-shrink: 0;
}

.kiwl-chat-avatar {
  width: 42px;
  height: 42px;
  border-radius: 50%;
  background: rgba(255, 255, 255, 0.2);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.kiwl-chat-avatar svg {
  width: 22px;
  height: 22px;
  fill: #fff;
}

.kiwl-chat-header-info h4 {
  margin: 0 0 2px;
  font-size: 15px;
  font-weight: 600;
}

.kiwl-chat-header-info p {
  margin: 0;
  font-size: 12px;
  opacity: 0.9;
}

.kiwl-chat-status {
  display: inline-flex;
  align-items: center;
  gap: 5px;
}

.kiwl-chat-status::before {
  content: "";
  width: 7px;
  height: 7px;
  background: #25d366;
  border-radius: 50%;
}

.kiwl-chat-messages {
  flex: 1;
  overflow-y: auto;
  padding: 16px;
  background: var(--kiwl-chat-bg);
  min-height: 200px;
  max-height: 320px;
}

.kiwl-chat-msg {
  margin-bottom: 12px;
  display: flex;
  gap: 8px;
  animation: kiwl-chat-fade-in 0.35s ease;
}

@keyframes kiwl-chat-fade-in {
  from { opacity: 0; transform: translateY(8px); }
  to { opacity: 1; transform: translateY(0); }
}

.kiwl-chat-msg.is-bot .kiwl-chat-bubble {
  background: #fff;
  color: var(--kiwl-chat-text);
  border-radius: 4px 14px 14px 14px;
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.06);
}

.kiwl-chat-msg.is-user {
  justify-content: flex-end;
}

.kiwl-chat-msg.is-user .kiwl-chat-bubble {
  background: var(--kiwl-chat-primary);
  color: #fff;
  border-radius: 14px 4px 14px 14px;
}

.kiwl-chat-bubble {
  max-width: 85%;
  padding: 10px 14px;
  font-size: 13px;
  line-height: 1.55;
}

.kiwl-chat-bubble strong {
  font-weight: 600;
}

.kiwl-chat-typing {
  display: flex;
  gap: 4px;
  padding: 12px 16px;
  background: #fff;
  border-radius: 14px;
  width: fit-content;
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.06);
}

.kiwl-chat-typing span {
  width: 7px;
  height: 7px;
  background: #bbb;
  border-radius: 50%;
  animation: kiwl-chat-dot 1.2s infinite;
}

.kiwl-chat-typing span:nth-child(2) { animation-delay: 0.15s; }
.kiwl-chat-typing span:nth-child(3) { animation-delay: 0.3s; }

@keyframes kiwl-chat-dot {
  0%, 60%, 100% { transform: translateY(0); opacity: 0.5; }
  30% { transform: translateY(-5px); opacity: 1; }
}

.kiwl-chat-options {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  padding: 0 16px 12px;
  background: var(--kiwl-chat-bg);
}

.kiwl-chat-option {
  border: 1px solid var(--kiwl-chat-primary);
  background: #fff;
  color: var(--kiwl-chat-primary);
  border-radius: 20px;
  padding: 7px 14px;
  font-size: 12px;
  cursor: pointer;
  transition: background 0.2s, color 0.2s;
  font-family: inherit;
}

.kiwl-chat-option:hover {
  background: var(--kiwl-chat-primary);
  color: #fff;
}

.kiwl-chat-footer {
  padding: 12px 16px 16px;
  background: #fff;
  border-top: 1px solid #eee;
  flex-shrink: 0;
}

.kiwl-chat-wa-btn {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  width: 100%;
  padding: 12px 16px;
  background: #25d366;
  color: #fff;
  border: none;
  border-radius: 10px;
  font-size: 14px;
  font-weight: 600;
  text-decoration: none;
  cursor: pointer;
  transition: background 0.2s;
  font-family: inherit;
}

.kiwl-chat-wa-btn:hover {
  background: #1da851;
  color: #fff;
}

.kiwl-chat-wa-btn svg {
  width: 20px;
  height: 20px;
  fill: currentColor;
  flex-shrink: 0;
}

@media (max-width: 480px) {
  #kiwl-live-chat {
    right: 12px;
    bottom: 12px;
  }

  #kiwl-live-chat.is-rtl {
    left: 12px;
  }

  .kiwl-chat-panel {
    width: calc(100vw - 24px);
    max-height: 70vh;
  }

  .kiwl-chat-messages {
    max-height: 45vh;
  }
}